Canvas is SSU's Learning Management System (LMS). Faculty can use Canvas to easily share instructional materials, collect homework assignments, and share urgent announcements and up-to-date grade information with their students.

Best Practices

In order to get the most value from Canvas, we encourage you to think about your course website as if you are your students:

  • Organize your course into weekly modules, and then hide all of the other content links (Assignments, Discussions, Files, Quizzes, etc.) in your navigation menu. Students are accustomed to thinking about their courses in weekly increments, so this format makes it easier for them to find everything they need for the coming week in one place. Additionally, by using a common navigation structure, you reduce the cognitive load that your students experience switching between different courses, making it easier for them to learn.
  • Replace PDFs with Canvas pages. Over half of all Canvas use at SSU is from mobile devices, i.e. cell phones. If you give all of your content to your students as PDFs, it is very hard to read on a cell phone screen. If you instead copy and paste that same content into a native Canvas page, your content will automatically resize for the device screen. Additionally, Canvas pages are far more accessible than PDFs. Every time you replace a PDF with a Canvas page, you are making it easier for your students to learn!
  • Make sure that you assign a due date to every assignment, and that your Gradebook automatically assigns a 0 to assignments that are late. Most importantly, this ensures that your Gradebook is accurate: Canvas counts ungraded assignments as "Excused," not zero. Unless you give every single unsubmitted assignment a grade of 0, your lowest performing students' grades will be inflated, sometimes significantly. Also, these changes help your students succeed! First, they allow Canvas to remind students before assignments are due, which can make a difference for struggling students. Second, they give your students accurate and up-to-date info on their grades, which can help them make better decisions about how to spend their time (e.g. study more!).


Get Support

If your question isn’t answered by the above resources, we encourage you to visit CTET either in person or via Zoom, submit a help request, or just email us. We are happy to do a 1-on-1 training or support session with you. You can find our current business hours and contact information, including our Zoom link, on our Contact Us page.

If you need Canvas support outside of our business hours, we also subscribe to Instructure's Canvas support hotline. You can call them 24 hours per day, 7 days per week at (833) 263-0708. You can also chat with them by logging into Canvas, selecting Help in the bottom left corner, and then choosing Faculty Canvas Chat.

Student Support

CTET only supports faculty, not students. If your students report any issues to you, we would encourage you to look at the issue with them and, once you've documented it, report it to us. Then we can figure out the cause of the problem.

If your students need direct support, they can contact SSU's IT Help desk for technology support, Monday through Friday, 8AM to 5PM. Additionally, SSU subscribes to Instructure's Canvas support hotline. Students can call them 24 hours per day, 7 days per week at (833) 263-0709. Students can also chat with them by logging into Canvas, selecting Help in the bottom left corner, and then choosing Student Canvas Chat.